FAQs

Wellness Warriors Coaching

General Questions
What is Wellness Warriors Coaching?

We offer fitness coaching, meal plans, macro guidance, workout programs, and digital/physical products designed to help women achieve sustainable, long-term health and wellness.

Who is the coach behind Wellness Warriors Coaching?

All coaching and programs are created by Charity Walls, a Registered Practical Nurse (NBCC), Certified Personal Trainer (ISSA), Certified Weight Management Specialist, Certified Sports Nutritionist, Certified Fitness Coach, and lifelong wellness advocate.

Digital Products
How do I receive my digital products?

For digital products that require personalization or acknowledgment (such as meal plans, custom macro plans, or programs requiring intake information), you will first receive an intake form or acknowledgment form after purchase.
This form must be completed before your product is prepared and delivered.

Forms may request:

Personal or goal-related information

Health or lifestyle details

Risk acknowledgment

Agreement to disclaimers

Confirmation that nutritional values are estimates

Once the form is submitted, your custom or personalized product will be emailed to you.

Instant-access items (such as the eCookbook or non-customized workout programs) are delivered immediately by email upon purchase.

If you don’t receive your form or download, please check your spam folder or contact us at charity.wellnesswarriors@gmail.com.

Are digital products refundable?

No. All digital downloads (eBooks, meal plans, workout programs, macro tools, etc.) are final sale and non-refundable.

Can I share my digital products with someone else?

No. All digital content is for personal use only and is the intellectual property of Wellness Warriors Coaching. Redistribution, copying, or sharing is not permitted.

I didn’t receive my download—what should I do?

Email us at charity.wellnesswarriors@gmail.com with your name and order number, and we will resend it.

Meal Plans, Macros & Nutrition
Are the calories and macros exact?

No. Calorie and macro values are estimates based on specific products and standard databases. Actual values vary depending on brands, measurements, and preparation.

What if I have a medical condition (diabetes, heart disease, etc.)?

Please speak with your doctor or healthcare provider before making any dietary or fitness changes. Our material does not replace medical advice.

Will I get custom macros?

Yes — if you purchase a custom macro plan.
All other programs include general guideline macros.

Do you offer personalized meal plans?

Yes, customized meal plans are available for an additional fee. Contact us for details.

Workout Programs
What fitness level are the programs for?

4-Day Workout Split → Beginner to intermediate

7-Day Advanced Strength Program → Intermediate to advanced

Phone-friendly image versions are included for convenience at the gym.

How do I know when to increase my weight?

If you can easily complete all reps, increase your weight by 2.5–5 lbs.
If you struggle to complete reps with good form, decrease slightly.

Do the programs come with tracking sheets?

Yes. Many programs include downloadable tracking sheets to record weights and progress.

Shipping & Physical Products
Do you ship physical products?

Yes! Printed cookbooks and select merchandise are available for shipping.

How much is shipping?

Shipping is calculated at checkout based on your location and package weight.
Rates are determined by the carrier.

When will my order ship?

Physical orders typically ship within 3–7 business days.

Do you ship outside Canada?

We currently ship within Canada (additional regions can be added—let me know if you’d like to expand this).

Returns & Refunds
Do you accept returns on physical items?

Yes, we accept returns within 7 days of delivery for unused, undamaged items in their original packaging.
Customers must cover all return shipping costs.

What if my item arrives damaged or incorrect?

Contact us within 7 days with photos and your order number.
We will provide a replacement or refund on approved claims.

Are digital products refundable?

No. All digital items are final sale.

Coaching & Services
Do you offer 1:1 coaching?

Yes — 1:1 in-person strength training and coaching is available exclusively in Kingston, Ontario and the surrounding area.
Sessions may be held in your gym or mine, based on your preference and availability.

If you're outside this region, follow us for updates — expanded options may become available.

How do I contact you for custom services or coaching?

Use the Contact Me button on the website or email [your email].

Technical & Account Questions
I entered the wrong email at checkout—what now?

Email us with the correct email and your order details. We can update it and resend your files.

I'm having trouble opening my download.

Most files are PDFs. Ensure you have a PDF reader installed.
If issues continue, email us and we’ll help.

Still Have Questions?

We’re always here to help!
Reach out anytime at charity.wellnesswarriors@gmail.com, and we’ll get back to you as soon as we can.